warranty policy

Limited Warranty Policy

Customers within Malaysia who purchase nobs design products through our official website are automatically entitled to a 1-year limited warranty.

This warranty includes a one-time replacement of the same product within the warranty period and covers manufacturing defects that affect the product's usability, including:

• Hinge defects or malfunctions
• Stitching separation
• Adhesive failure
• Other manufacturing-related defects determined by our team

How to Submit a Warranty Claim

To make a claim, please email us at nobsdesign.co@gmail.com. Kindly provide:

• Your order number
• Clear photo and/or video evidence of the defect

All warranty claims will be reviewed within 3 business days.

Warranty Exclusions

This warranty does not cover:

• Normal wear and tear resulting from regular use
• Cosmetic damage, including scratches, scuffs, dents, discoloration, or fading
• Damage caused by misuse, negligence, accidents, improper handling, or unauthorised modifications
• Damage resulting from exposure to extreme conditions, chemicals, or improper storage

Important Notes

• This warranty is valid only for purchases made through our official website within Malaysia. 
• For overseas customers that require assistance, please email us directly at nobsdesign.co@gmail.com
• The warranty is non-transferable and applies only to the original purchaser.
• Replacement requests are subject to verification and approval by our team.
  
• We reserve the right to reject warranty or refund requests, or limit compensation, if we reasonably determine that our warranty or refund policies are being misused or abused.